FAQ

As soon as your package has been shipped, you will receive a tracking number by email. You can also view your orders in your customer account by logging in with the email address used at checkout.

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First, check the tracking information. If the package was not delivered to your mailbox, a neighbor, a pickup point, or the post office, please allow 3 to 5 business days in mainland France and an average of 10 business days for other destinations from the date of shipment.

If you still haven't found it, write to us with your order number: we will open an investigation with the carrier and offer you a solution.

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Orders are prepared within 1 to 2 business days after payment confirmation, excluding pre-orders. If you still haven't received one after this time, check your spam folder and the email address you provided when placing your order, then write to us.

We may be able to help as long as your order hasn't been shipped. Write to us as soon as possible with your order number: we will check its status.

Yes, as long as your package hasn't been shipped. Write to us as soon as possible via the contact page with your order number and the new address. Once the package has been shipped, we can no longer change it: please double-check your address and phone number before confirming.

Orders are prepared within 1 to 2 business days after payment confirmation. Once your order has been shipped, please allow an average of 3 to 5 business days for mainland France and an average of 10 business days for other destinations. These times are estimates and may vary depending on the destination, customs conditions, or exceptional events.

Shipping costs are calculated automatically at checkout, based on the package weight and destination. Delivery in France is free for purchases of €100 or more.

Not at the moment: we deliver to your home via Colissimo in mainland France.

The carrier will leave a delivery notice or drop the package off at a pickup point, according to their rules. A package not collected within the allotted time will be returned to us: write to us with your order number.

We deliver to mainland France, served overseas departments and territories, and the European Union countries offered at checkout. For orders delivered outside the European Union, including certain overseas territories, customs fees and local taxes may apply upon receipt of the package. These are the customer's responsibility and are not included in the order price.

Pre-order items are indicated on their product page, where the button says "Pre-order". The expected shipping date is specified there, as well as the pre-order closing date with a countdown. Delivery times start from the shipping date.

An order containing both in-stock items and pre-orders is shipped in a single package: we wait until all items are ready, then send your entire order at once, with a single delivery fee. If everything is ready before the indicated date, your package may ship earlier.

Yes, payment is made when you confirm your pre-order, just like a regular order. Your pre-order is confirmed by email with the shipping date for each item.

On the closing date indicated on the product page, the pre-order closes: you can no longer order this item. Orders placed before this date will be shipped on the scheduled date.

As long as your order hasn't been shipped, write to us as soon as possible via the contact page with your order number: we will check what we can do. Once received, your order is covered by the 30-day return period.

In the event of a production delay, we will notify you by email of the new date. If it does not suit you, you can contact us to cancel your pre-order and receive a refund.

You have 30 days from the receipt of your order. The item must be returned in new, unused condition, with its original label and packaging, accompanied by a note with your order number, address, and the word "refund" or "exchange". Return shipping costs remain your responsibility. For an order received in a single package with pre-orders, the period starts from the receipt of the entire order.

ATP - The Dream Store
423 chemin de patris
84200 Carpentras

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Before returning any item with peeling print, first iron the design with a dry iron, protecting it with a thin cloth or parchment paper. Then send us photos via the contact page, with your order number: they help us improve our items.

If the print still does not hold, send the item back to our headquarters (address above) with your photos and order number. We will then review your request and work with you to find the best solution depending on the product. An exchange may be possible depending on the conditions.

Yes, under the same conditions as a return. Specify in your note that you would like an exchange and indicate the desired size or item. The exchange is subject to available stock.

The refund is issued within 14 days to the payment card used for the purchase, after receipt and verification of your return.

We are sorry. Write to us within 30 days of receiving your order via the contact page or at contactlaboutiquedesreves@gmail.com, indicating your order number and the item concerned, and attaching photos to help us quickly identify the problem.

Payment is made by credit card (Cartes Bancaires, Visa, Mastercard) or by Apple Pay, via our secure payment system. The payment is debited when the order is confirmed.

If the payment was refused, check your card details or try another payment method. An order summary is sent to you by email upon confirmation: if you were charged without receiving it, check your spam folder, then write to us.

An order summary is sent to you by email upon confirmation of your purchase, and your orders are visible in your customer account. For an invoice in your name, write to us with your order number.

The sizes, description, photos, and availability of each item are indicated on its product page. If you cannot find your answer, contact us.

To preserve the design, wash your t-shirts, hoodies, and bags in the machine, inside out, with the design facing inward. This protects the print and extends its life.

Almost everything is printed by hand in our workshops in the south of France, pressed by our teams, and then packaged by us. Each piece is slightly unique: the placement of a design may vary slightly from one item to another.

Yes, we are present at every date with a stand where you can find all the official merchandise. Find all the dates and cities on our tour map, which is updated regularly.

By email at contactlaboutiquedesreves@gmail.com, or by phone at 04 88 84 59 88, Monday to Friday from 10 a.m. to 5 p.m. Remember to have your order number with you, a code starting with #CM.

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