How to return an item?You have 30 days from the receipt of your order to return your purchase to us. To be accepted, the item must be returned new, unused, with its original label and packaging.Include a note with your order number, your address, and the word "exchange" or "refund".Return addressATP - La boutique des rêves423 chemin de patris84200 CarpentrasThe flocking is peelingBefore returning an item due to peeling flocking, first iron the design with a steam iron, without steam, protecting the design with a thin cloth or parchment paper....
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Your package is marked as shipped, but it hasn't arrived yet? Here are some checks to perform before contacting us.Checks to perform Check your tracking number, received by email at the time of shipping, or your customer account. Check that the package hasn't been left in your mailbox, with a neighbor, at a pickup point, or at the post office. Allow for standard delivery times: 3 to 5 business days in mainland France, an average of 10 business days for other countries, from the date of shipping. In the case...
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Where is my package?As soon as your order has been shipped, you will receive an email containing your tracking number. Remember to check your inbox, your spam folder, and the email address you provided when placing your order.You can also find your orders in your customer account by logging in with the email address used at the time of purchase.What are the delivery times? Orders are prepared within 1 to 2 business days after payment has been confirmed. Delivery takes an average of 3 to 5 business days in mainland...
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